B. J. Terroni Company, Inc.
3190 Tucker Road
Bensalem, PA 19020
Tel: 215 639-3600
Fax: 215 639-3710

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Returns

B.J. Terroni Company, Inc. is committed to providing you with the best in customer service. At times it may be necessary to request that a product purchased from us be returned. Please follow the links and guidelines below to help you through that process.


Return Requests

Defective Only
  • Complete this Defective Requests online form, enter the code at the bottom and submit.
  • After submitting your request, you will receive an "approved to return" WRGA (Web Return Goods Authorization) to the email address you provided on the form.
  • If we have any questions regarding your request we will contact you through the email address provided, unless otherwise noted.
  • Return the material to B.J. Terroni Company, along with a copy of the WRGA form you have received, for credit processing.
New / Unused
  • Download and complete the New/Unused Request form.
  • Fax the completed form to 215-639-4333 or email to Returns@BJTerroni.com.
  • Once your request has been processed, we will contact you via fax or email with instructions to complete the return process.

Manufacturer Billed Returns

Lochinvar Billed -  Lochinvar Parts Return Authorization Form
If you have a Lochinvar part which is defective and Lochinvar has billed your company for this material you will need to fill out this form.   You will need to fill out the form completely and either email Stefanie.martin@bjterroni.com or fax (215-639-4333) for your Approved to Return RGA Number. Click to download Lochinvar billed Parts Return Form

Lochinvar Billed - Lochinvar Whole Product Return Authorization Form

Modine Billed - RMA Form
If you have a Modine RMA request for material in which Modine billed your company for you will need to fill out this form.   You will need to fill out the form completely and either email (Stefanie.martin@bjterroni.com) or fax (215-639-4333) for your Approved to Return RGA Number. Click to download Modine billed return form


Return Policy
If you have any questions regarding this process, feel free to contact Stefanie Martin at 215-639-3600 extension 11 or via email (Stefanie.martin@bjterroni.com).

B. J. Terroni Company, Inc. 3190 Tucker Road Bensalem, PA 19020T: (215) 639-3600F: (215) 639-3710 support@bjterroni.comPrivacy Policy
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